Frequently Asked Questions
Everything you need to know about our fine jewelry and services
How do I determine my correct ring size?
We offer a comprehensive online size guide and can mail you a complimentary physical ring sizer to ensure a perfect fit before you place your order.
Are your diamonds ethically sourced?
Yes, all our diamonds are conflict-free and sourced in compliance with the Kimberley Process. We also offer a selection of premium lab-grown diamonds.
What is your return policy for high-value items?
We offer a 30-day money-back guarantee on all jewelry, provided the security tag is intact and the item is in its original, unworn condition with all certification.
Do you offer a warranty on your jewelry?
Every purchase includes a 12-month manufacturing warranty that covers any defects in materials or craftsmanship. We also recommend independent insurance for loss or damage.
How long does shipping take for custom orders?
Standard items ship within 2-3 business days, while bespoke or resized pieces typically take 7-14 business days to be crafted and dispatched via insured express delivery.
Do your diamonds come with official certification?
All diamonds over 0.30 carats come with an independent grading report from recognized laboratories such as GIA, IGI, or HRD to verify their quality and authenticity.